Team Lead – Operation

2 - 5 Years
Gurgaon

Job Description

Title: Team Lead - Operation
Relevant Experience: 1 - 3 Years (As a Team Lead)
Shift: 24*7 / Rotational Shift.
Working Days: 6 Days per week / 9 hours shift.
Location: Gurugram Sector - 32)

We are looking for a qualified team leader to manage our team and provide effective guidance. Candidate will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, candidate will be the contact point for all team members, so your communication skills should be excellent. Candidate should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, Candidate should lead by setting a good example and engage the team to achieve goals.

Responsibilities :-
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities.
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics
Desired Candidate Profile:
  • Excellent written and verbal communication skills
  • Graduate/ Post graduate with minimum 1 - 3 years of relevant experience working as an Team Leader into BPO Industry.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jindal Intellicom Limited

Jindal Intellicom provides software, analytics, BPO, and ARM (Collections) services to numerous clients in the US, UK, and Australia.
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Contact Company:Jindal Intellicom Limited