Quality Analyst

1 - 3 Years
Delhi, Gurgaon

Job Description

Title: Quality Analyst
Relevant Experience: 1 - 3 Years (As a Quality Analyst)
Shift: 24*7 / Rotational Shift.
Working Days: 6 Days per week / 9 hours shift.
Number of positions: 12 (6 Moti Nagar, Delhi / 6 Gurugram Sector - 32)

Job Responsibilities:
  • Auditing Transactions (Voice & Chat )
  • Process audits to check variations.
  • Associate coaching and feedback.
  • Action planning to improve Quality scores.
  • Design and implement new ways to improve performance / qualitative delivery.
  • Act as customer advocate and highlight process gaps.
  • Participate in calibration sessions.
  • Conducting Quality orientation session for new hires.
Desired Candidate Profile:
  • Excellent written and verbal communication skills
  • Graduate/ Post graduate with minimum 1 - 3 years of transactional Quality experience.
  • Exposure to voice & non voice (Chat) transactional Quality.
  • Ability to get out of the box ideas and Process Improvement Initiatives.
  • Drive robust action planning and interventions to meet and exceed targets.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jindal Intellicom Limited

Jindal Intellicom provides software, analytics, BPO, and ARM (Collections) services to numerous clients in the US, UK, and Australia.
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Contact Company:Jindal Intellicom Limited