Process Trainer

1 - 3 Years
Delhi, Gurgaon

Job Description

Title: Process Trainer
Relevant Experience: 1 - 3 Years (As a Process Trainer)
Shift: 24*7 / Rotational Shift.
Working Days: 6 Days per week / 9 hours shift.
Number of positions: 6 (3 Moti Nagar, Delhi / 3 Gurugram Sector - 32)

Essential Skills/ Traits:
  • Design and deliver modules
  • Identifying and analyzing training needs
  • Ensuring attendance and successful graduation of training batches
  • Regular reporting of scores for batches released to floor and up-training conducted
  • Coordination with client for updates and various support
  • Ability to be proactive, self motivated and self directed
  • Exposure to training delivery and facilitation techniques
  • Knowledge of carrying out agent profiling, training need identification and analysis
  • Time management
  • Good written & spoken English
  • Excellent presentation and facilitation skills
  • Excellent knowledge of Microsoft Word, Access, Excel, e-mail system

Administrative Responsibility:
  • Deliver new Hire training to all new hire support agents and refresher training to existing agents on the floor
  • Attend all training calls with client as well as internal meetings and provide updates, information and inputs from Process Training
  • Participates in all internal and external calibration sessions
  • Publish weekly and monthly Training report at an agent, team and program level
  • Deliver monthly calendar of training events scheduled for the support center
  • Responsible for the delivery of both soft skill, sales / product training
  • Alternates shifts according to training requirements
  • Performs all procedures completely and accurately
  • Provides feedback to management regarding process improvements
Desired Candidate Profile:
  • Excellent written and verbal communication skills
  • Graduate/ Post graduate with minimum 1 - 3 years of relevant experience.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jindal Intellicom Limited

Jindal Intellicom provides software, analytics, BPO, and ARM (Collections) services to numerous clients in the US, UK, and Australia.
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Contact Company:Jindal Intellicom Limited