AGM / GM †Training

15 - 21 Years
Gurgaon

Job Description

Title: AGM / GM Training
Experience: 15+ Years
Location: Sector: 32, Gurugram.

Candidate must be currently working as a Sr. Manager / AGM into Training department.

Job Description:
  • The incumbent will support new hire training program, and deliver innovative and targeted learning solutions that support the operations.
  • The incumbent is also expected to drive continues learning programs and its strategy to assess employee training need vis-vis organization wants to achieve best results in line with the business vision.
  • The incumbent is expected to build / maintain / increase the knowledge repository and be the leader for the community of practice.
  • In conjunction with the operations head, the role will involve acting as a performance consultant to build and manage key stakeholder relationships across levels both internally and externally.
Lead design/development:
  • Work closely with the operations head to define the program direction and strategy and oversee the delivery of the assigned programs
  • Enhance learner experience and provide design strategies for improved learner experience including using cutting-edge developments in technology-enabled learning
  • Own the delivery of such solutions along with impact measurement, program revisions, communication etc.

Manage relationships:
  • Build and maintain a high-touch learning culture within the practice
  • Manage facilitators for learning programs
  • Work closely with trainers during program delivery to improve onboarding experience and improve the learning curve
  • Build relationships with key stakeholders, learning SPOCs, and internal teams and act as a talent development advisor
  • Generate excitement and predictability around learning within the program and practice
Drive innovation:
  • Support the development of innovative and customized formal and informal learning solutions for large groups
  • Provide innovative approaches to problem-solving
  • Frequently engage with business and Talent leaders to receive inputs and provide insights on needs and priorities
  • Experiment with ISD frameworks, pedagogical approaches, technologies and tools
  • Influence practice culture within the Talent Development CoE team and enable a consistent approach towards Talent development
  • Track program success, manage re-forecasts and ensure a process is followed
  • Identify opportunities to provide and ask for help and support the team culture and norms
Education & Experience:
  • Graduates/ Post Graduate
  • Hands on with MS Office tools i.e. Excel, PowerPoint & Word.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Head/VP/GM-Training & Development

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jindal Intellicom Limited

Jindal Intellicom provides software, analytics, BPO, and ARM (Collections) services to numerous clients in the US, UK, and Australia.
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Contact Company:Jindal Intellicom Limited